24/7 Pharmacy Support for IDD Care | Tarrytown Expocare Pharmacy

When caring for individuals with IDD or behavioral health needs, challenges are not limited to business hours. Medications run out, orders change, residents transfer, and urgent questions can arise at any time.

Tarrytown Expocare Pharmacy operates as a true 24/7/365 partner. We are available every hour to clarify concerns, resolve issues, and provide support before small problems become crises.

No matter the size of your organization, our commitment to partnership stays the same. Your needs evolve, and so does our support.

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Always On, Always Available

Care does not stop after business hours, and neither do we. Our pharmacists and support teams are available 24/7/365, including weekends and holidays.

When you call, you reach a live, Expocare Team Member - not an answering service. Immediate expert support is essential in IDD and behavioral health care, where timely medication and communication are critical to residents’ well-being.

Need to confirm a dosage, track a delivery, or request an urgent fill? Our team responds quickly and professionally anytime you call.

Proactive Support That Prevents Crises

We aim to help you avoid emergencies, not just respond to them. Every Tarrytown Expocare client receives a proactive partnership to solve problems before they disrupt care.

We monitor refill timelines, prior authorizations, and medication changes throughout each cycle to ensure every resident’s regimen is current and complete. Our team tracks potential medication shortages, communicates with prescribers, and coordinates approvals before delays occur. We also proactively monitor national weather and plan ahead to minimize and prevent interruptions in medication availability when there are weather related risks.

This proactive approach means fewer last-minute calls, missed doses, and stressful situations for your caregivers.

A Dedicated Team That Knows Your Homes

Unlike larger pharmacies that treat every client the same, Tarrytown Expocare assigns dedicated managers and pharmacy teams who learn your agency’s structure, staffing, and preferences.

Your account manager knows your residents, cycle schedules, and the specific challenges your homes face. When questions arise, you do not have to explain - because we already know.

That familiarity helps us anticipate needs, streamline communication, and resolve issues fast. Whether adding residents, opening locations, or preparing for an audit, you have a partner who understands your world.

Tarrytown Expocare Pharmacy IDD Professional

Scalable Support for Agencies of Every Size

From small regional providers to large organizations, Tarrytown Expocare is scalable. Whether you operate five homes or five hundred, our systems and staff grow with you.

Expocare Portal gives you a unified view of all your homes, orders, and delivery schedules securely in one place.
Every home receives the same high-quality packaging, reliable delivery, and pharmacist access.
Choose the communication method your teams prefer—phone, portal, secure email, or in-person visits.

As your organization expands, we scale seamlessly with you, ensuring consistent service, visibility, and accountability across every location.

Tarrytown Expocare Pharmacy Medication Management

A Partnership Rooted in Trust

We do not view clients as transactions, but as partners in care. We take responsibility for our role in your residents’ health and your agency’s success.

When you work with Tarrytown Expocare, you gain a pharmacy that:

Understands the complexities of IDD and behavioral health medication management
Communicates clearly and consistently
Responds immediately to urgent needs
Follows through on every detail

Trust is earned by performance; not promises. Our clients stay because they experience the difference of a pharmacy that serves as an extension of their care team.

Seamless Communication Across Every Channel

Communication drives every successful partnership. Our teams use multiple tools to keep information clear and consistent.

With the Expocare Portal, administrators track orders, refills, deliveries, and compliance documents in real time. Nurses and caregivers can message the pharmacy or call for help immediately.

Every inquiry is logged, tracked, and resolved in a visible way so you always know what was handled and when.

Expert Help Whenever You Need It

IDD and behavioral health environments require a pharmacy with clinical skill, technology, and responsiveness. We train our pharmacists and managers in psychotropic medications, chronic disease, and behavioral health protocols.

This expertise lets us provide fast, informed answers to support your care decisions. When you reach out, you receive actionable guidance, not generic replies.

Dependability You Can Count On, Day or Night

Clients say our dependability sets Tarrytown Expocare apart. When they call, we answer. When they need something, we deliver. When issues arise, we resolve them quickly.

This commitment turns a pharmacy into a true partner. It allows care teams to work confidently, knowing expert help is always available.

More Than Availability - A True Partnership

Availability is just the start. Partnership means understanding, accountability, and shared goals.

We take pride in being a reliable presence for every client. Whether onboarding residents, preparing for an audit, or managing urgent medication changes, our team helps - every hour, every day.

24/7/365 Partnership, Not Just a Pharmacy, is more than a statement. It is how we operate, how we communicate, and how we earn the trust of the agencies that rely on us.